Alexis Scott Designs Refund Policy

Thank you for shopping at Alexis Scott Designs!
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
  • Customized and personalized items are NOT refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@alexisscottdesigns.com and send your item to: 166 Whipporwill Lane, Wilmington, North Carolina 28409.

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Customized/Personalized Items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund after 14 days, please contact us at hello@alexisscottdesigns.com.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Original shipping costs are non-refundable!
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.